Shipping and delivery
Shipping And Delivery Policy
1. Overview
Shipping and delivery policy At Rounes, we aim to provide fast and reliable shipping for all our customers. This Shipping Policy outlines the terms and conditions related to the delivery of your order. By placing an order with us, you agree to these terms.
2. Shipping Rates and Options
|
Country |
Shipping Cost |
Delivery Time |
|
Netherlands – up to €50 |
€4.95 |
Ordered before 18:00 = delivered tomorrow (Monday – Friday) |
|
Belgium – up to €50 |
€4.95 |
Ordered before 18:00 = delivered tomorrow (Monday – Friday) |
|
Germany – up to €50 |
€4.95 |
Ordered before 18:00 = shipped today (Monday – Friday), 1–2 business days |
|
Spain, Poland, Hungary – up to €100 |
€7.95 |
Ordered before 18:00 = shipped today (Monday – Friday), 1–5 business days |
|
Bulgaria, Romania, Portugal, France, Czech Republic, Ireland, Luxembourg, Austria, Greece, Slovakia, Italy – up to €120 |
€9.95 |
Ordered before 18:00= shipped today (Monday – Friday), 1–5 business days |
|
Croatia, Sweden, Slovenia, Denmark, Lithuania – up to €150 |
€11.95 |
Ordered before 18:00 = shipped today (Monday – Friday), 3–5 business days |
|
Cyprus, Estonia, Latvia – up to €150 |
€13.95 |
Ordered before 18:00 = shipped today (Monday – Friday), 3–5 business days |
|
Malta, Finland – up to €175 |
€15.95 |
Ordered before 18:00 = shipped today (Monday – Friday), 3–5 business days |
Rest of the World
|
Region |
Shipping Cost |
Delivery Time |
|
Rest of the World – up to €200 |
€24.95 |
Shipped within 24 hours (Monday – Friday), 5–10 business days |
Keywords: shipping rates, delivery options, free shipping
3. Delivery Times
- Orders placed before 18:00/ 6 PM (Monday to Friday) are typically shipped the same day.
- Standard delivery within the Netherlands takes 1-3 business days.
- International delivery times depend on your location and selected shipping method. Estimated delivery times are provided during checkout.
Keywords: delivery times, shipping speed, estimated delivery
4. Shipping Restrictions
- Certain products may have specific shipping restrictions due to size, weight, or legal regulations.
- We do not ship to PO Box addresses. Please provide a physical address for delivery.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- Use this tracking number to follow your package’s progress on our carrier’s website.
Keywords: order tracking, tracking number, shipment status
6. Returns and Refunds
- If you wish to return an item, please refer to our Return Policy .
- To qualify for a refund, items must be returned unused and in their original packaging within 14 days of receipt.
7. Damaged or Lost Packages
- In the rare event that your package is damaged or lost in transit, please contact us immediately at info@rounes.com .
- We will investigate the issue and provide a resolution, such as a replacement or refund.
8. Taxes and Duties
- Prices displayed on our website include Dutch VAT but exclude any import duties or taxes applicable in your country.
- Customers are responsible for paying any additional customs fees or taxes.
Keywords: import duties, customs fees, VAT included
9. Contact Us
For any questions about our shipping policy, please contact our customer service team:
- Email: info@rounes.com
- Address: A.G. van Alfenstraat 12, 4053 JS, IJzendoorn, Netherlands